Terms of Business
These Terms of Business set out the general terms under which Complete Financial Innovative Solutions
will provide pension, life assurance, investment advice and financial services to our clients.
Authorised Status
Complete Financial Innovative Solutions is regulated by the Central Bank of Ireland as an insurance
intermediary registered under the European Union (Insurance Distribution) Regulations, 2018. We are also
authorised as an Investment Business Firm under Section 10 of the Investment Intermediaries Act, 1995 (as
amended). The Central Bank of Ireland holds registers of regulated firms.
You may contact the Central Bank of Ireland on 01 4104000 or alternatively visit their website on
www.centralbank.ie to verify out credential. Our Central Bank number is C502598.
Services Provided
Complete Financial Innovative Solutions provides its life, investment, pension services to our clients on a fair
analysis basis. “Fair and personal analysis of the market” means that our firm provides its life, investment,
pension services on the basis of a sufficiently large number of contracts and product providers available on
the market to enable our firm to make a recommendation, in accordance with professional criteria, regarding
which contract would be adequate to meet our clients consumer’s needs.
Complete Financial Innovative Solutions are authorised to provide advice and arrange business on your
behalf in relation to insurance policies, including mortgage protection, life and serious illness cover,
pensions, permanent health insurance, savings plans.
Complete Financial Innovative Solutions provides its services with the following product producers with
whom an agency is held:
- Aviva Life & Pensions Ireland DAC
- Irish Life Assurance plc
- Standard Life International DAC
- Royal London Insurance DAC
- Zurich Life Assurance plc
- New Ireland Assurance plc
- Quest Retirement Solutions Ltd
- Independent Trustee Company Limited
- Cantor Fitzgerald Ireland Limited
- Conexim Advisors Limited
- Newcourt Retirement Fund Managers Limited
Sustainability Factors
Taking due account of the size, nature and scale of our activities when providing Insurance Based
Investment advice we will not consider the adverse impacts of investment decisions on sustainability factors.
We will review this opinion annually.
Codes of Conduct
Complete Financial Innovative Solutions is subject to the following Codes of conduct issued by the Central
Bank of Ireland. These codes offer protection to our clients and all of the Codes can be found on the Central
Bank’s website www.centralbank.ie – Consumer Protection Code 2012, Minimum Competency Code 2011,
Fitness & Probity Standards 2014.
Remuneration policy
Complete Financial Innovative Solutions may receive commission and other payments from the product
producers with which business is placed. Summary details of these payments will be included, where
appropriate, in a product information document, in relation to insurance products.
A summary of the details of all arrangements for any fee or commission paid or provided to us which have
agreed with product providers is available in our office or on our website.
In the case of life assurance, pensions and investments where our firm is not in receipt of commission, may charge a service fee, agreed with clients, depending on complexity of the transaction, time spent and nature and extent of the transaction. Our fees are charged as follows:
Advisor fees: €200 per hour
Support Staff €150 per hour
All fees are agreed with the client in advance. We also offer all clients the option to pay in full for our services by means of a fee.
Complete Financial Innovative Solutions Limited t/a Complete Solutions is regulated by the Central Bank of
Ireland
Disclosure of Information
Any failure to disclose material information may invalidate your claim and render your policy void.
Conflict of Interests
Our employees are required to comply with the policy of independence and disregard any conflict of interest
when making a recommendation to you.
Where an unavoidable conflict of interest arises we will advise you of the steps we propose to take in order
to protect your interests before providing you with any business service. If you have not been advised of any
such conflict you are entitled to assume that none arises. Our full conflicts of interest procedure is available
on request.
Legal rights
Complete Financial Innovative Solutions will, if necessary exercise its legal rights to receive any payment
due to it from clients for business services provided by it, and to be reimbursed for any value obtained by the
firm on behalf of clients who subsequently default in any payment due to the firm.
Product Providers may withdraw benefits, cover, or impose penalties in the event of default of any payments
due under any products arranged for your benefit. Details of these provisions will be included in your product
terms and conditions.
Complaints Procedure
A complaint is defined as an expression of dissatisfaction by a customer, whether justified or not. Complaints
may come from a number of different sources and may be received in writing, by telephone, email, or
personal visit.
Our policy
➢ Our customer complaints are dealt with fairly and all problems are resolved as quickly as possible.
All written complaints will be acknowledged in writing within 5 business days. We aim to resolve all
complaints within 20 business days. A copy of our detailed complaints procedure is available on
request.
➢ Where customers remain dissatisfied with the outcome of our efforts to resolve their complaint, they
are notified of their right to refer their grievance to the Financial Services and Pensions
Ombudsman.
➢ It is preferred that all complaints are made in writing and should be addressed to Complaints
Officer, Declan Holohan.
Data Protection
The firm complies with the requirements of the General Data Protection Regulation 2018 and the Irish Data
Protection Act 2018. The data which you provide to us will be held on a computer database and paper files
for the purpose of arranging transactions on your behalf. The data will be processed only in ways
compatible with the purposes for which it was given and as outlined in our Privacy Notice which is given to
all clients at the time of data collection, our privacy notice is also available on our website. You have the
right at any time to request a copy of any ‘personal data’ within the meaning of the GDPR that our office
holds about you and to have any inaccuracies in that information corrected. Please contact us at
[email protected] if you have any concerns about your personal data.
Investor Compensation
Complete Financial Innovative Solutions is a member of the Investor Compensation Scheme established
under the Investor Compensation Act 1998. The legislation provided for the establishment of a
compensation scheme and to the payment in certain circumstances, of compensation to certain clients of
firms (known as eligible investors) covered by the Act. However, you should also be aware that a right to
compensation would only arise where client money or investment instruments held by this Company on your
behalf cannot be returned, either for the time being or for the foreseeable future, and where the client falls
within the definition of eligible investor as contained in the Act. In the event that a right to compensation is
established, the amount payable is the lesser of 90% of the client’s loss, which is recognized as being
eligible for compensation, or €20,000.
Brokers Ireland Compensation Fund
We are also members of the Brokers Ireland Compensation Fund. Subject to the rules of the scheme the liabilities of its members firms up to a maximum of €100,000 per client (or €250,000 in aggregate) may be
Complete Financial Innovative Solutions Limited t/a Complete Solutions is regulated by the Central Bank of
Ireland
discharged by the fund on its behalf if the member firm is unable to do so, where the above detailed Investor
Compensation Scheme has failed to adequately compensate any client of the member. Further details are
available on request.
These Terms of Business are valid from August 2024 until further notice.
Complete Financial Innovative Solutions t: +353 90 644 9083
Block C, Daneswell Business Centre,
Monksland
Athlone e:[email protected]
Co Roscommon
Complete Financial Innovative Solutions Limited t/a Complete Solutions is regulated by the Central Bank of
Ireland
Privacy Notice
Complete Financial Innovative Solutions is committed to respecting and protecting your privacy
and would like you to feel safe when you give us your personal details.
Our principal business is to provide advice and arrange transactions on behalf of clients in
relation to Life, Pension and Investment products.
To provide you with relevant information, provide a financial services product, and respond to
your requests, we will request that you provide us with information about yourself and the
products/service you require.
This Privacy Notice will inform you of the information we gather and how it is used and for long
we maintain your data.
Complete Financial Innovative Solutions complies with EU General Data Protection Directive
(GDPR) for the collection, use, and retention of all personal data.
Name and Contact Details of our firm
Complete Financial Innovative Solutions
Block C, Daneswell Business Centre, Monksland, Co. Roscommon
(T): (090) 644 9083
(E) [email protected]
Types and categories of personal data held
We gather record and hold information on you in order to provide you with a product/service.
Information required to provide you with a professional service and/or investment, pension or
insurance product(s) will be recorded.
Use of the information we gather
When we collect personal information about you, we tell you why we are asking for the
information and what we intend to do with it. You will have the option of not providing the
information, although in these instances, you may not be able to access certain
products/services.
Our reason for processing your data under the GDPR is in order to be able to provide you with a
retail financial product. We require the informationfrom you in order to assist our firm to ascertain
your actual needs/requirements.
Retention of your Personal Data
Data will not be held for longer than is necessary for the purpose(s) for which they were obtained
– upon lapsing or cancellation of a policy our company policy is to retain our client data for 7
years in order to fulfil our obligations under the Central Bank of Ireland’s Consumer Protection
Code 2012 and our obligations under the Criminal Justice (Money Laundering and Terrorist
Financing) Act 2010.
Sharing information with third parties
Personal data we collect from you, or that you provide to us, will be processed by us, including
the data collected in relation to contracts of insurance with insurers for which we act as insurance
and investment intermediaries– we share this data with the product providers we hold agencies
with. We do not share your data with any other 3rd party.
Data security
Complete Financial Innovative Solutions intent is to strictly protect the security of your personal
information, only use the data for the purpose that is was collected for and carefully protect your
data from loss, misuse, unauthorised access or disclosure, alteration or destruction. We have
taken appropriate steps to safeguard and secure information we collect from you.
How to update and/or amend the personal information you have provided
Complete Financial Innovative Solutions Limited t/a Complete Solutions is regulated by the Central Bank of
Ireland